Privacy Policy
This Privacy Policy explains how SELFX, LLC ("SELFX," "we," "our," or "us") collects, uses, stores, and shares personal information when you use our websites, products, and services, including Carousel Clout at app.carouselclout.com (the "Services").
1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, login credentials, and profile details.
- Transaction information: purchase details, credit package history, and billing metadata.
- Payment information: payment card and related payment data are processed by Stripe on our behalf.
- User-generated content: prompts, uploaded inputs, generated images/designs, and related metadata.
- Technical and usage data: device/browser information, IP address, logs, and analytics events.
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Services.
- Process one-time credit package purchases and account transactions.
- Generate and store user content requested through AI image workflows.
- Provide customer support and communicate service-related updates.
- Detect misuse, fraud, and security incidents.
- Improve product performance, usability, and reliability.
- Comply with legal obligations and enforce our Terms.
3. Stripe Payment Processing
Payments are processed by Stripe, a third-party payment processor. Stripe may collect and process payment data in accordance with Stripe's privacy policy and terms. SELFX, LLC does not store full payment card numbers on our own systems.
4. User Content Storage
Carousel Clout stores user-generated content, including uploads, prompts, and generated carousel images, to provide the Services, support ongoing access to your work, troubleshoot issues, and improve system quality and safety.
5. How We Share Information
We may share information with:
- Service providers (e.g., hosting, analytics, and payment processing partners like Stripe).
- Professional advisors (e.g., legal, accounting) when necessary.
- Authorities or other parties where required by law, court order, or to protect rights and safety.
- Successors in connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information for monetary consideration.
6. Data Retention
We retain personal information and user content for as long as needed to provide the Services, fulfill business and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on applicable U.S. law and your state of residence, you may have rights to request access, correction, deletion, or portability of your personal information, and to request limitations on certain processing.
To exercise rights, contact us at support@selfx.com. We may verify your identity before processing requests.
9. U.S.-Focused Compliance
Our Services are primarily intended for users in the United States. We apply privacy practices designed to align with generally applicable U.S. privacy requirements and evolving state privacy standards where applicable.
10. Children's Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services after updates indicates acceptance of the revised policy.
12. Contact Us
For privacy questions or requests, contact:
SELFX, LLC
3436 Magazine Street #8052
New Orleans, LA 70115, USA
Email: support@selfx.com